Facilities Management Electrical Services

Dependable Electrical Support for Managed Buildings

AC1 Electrical Services Ltd provides electrical services for facilities management companies, outsourced service providers, in-house facilities teams and organisations responsible for maintaining occupied buildings and multi-site estates across the South East of England.

We can support planned and reactive electrical maintenance, fault finding, compliance programmes, remedial works, lighting, distribution, minor installations and larger electrical upgrades. Work can be coordinated through agreed contacts, work-order processes, client portals, priority categories, authorisation procedures and reporting requirements.

Our role is not limited to completing the electrical task. We understand the importance of access, communication, site procedures, service users, operational disruption, completion evidence and keeping the facilities team informed from instruction through to close-out.

Electrical Support for FM and Estates Teams

Total facilities management providers

Electrical delivery within bundled or total FM contracts across managed portfolios.
Hard-services and building-maintenance providers

Electrical support alongside wider hard-services and building-maintenance provision.
Mechanical and electrical service providers

Electrical capability to complement mechanical and wider M&E service delivery.
In-house facilities and estates teams

Direct electrical support for organisations maintaining their own buildings and estates.
Corporate property and workplace teams

Electrical works for corporate offices, workplaces and occupied commercial premises.
Helpdesk and service-delivery teams

Reactive and planned instructions received and managed through agreed helpdesk processes.
Contract and account managers

A consistent electrical contact for contract performance, reporting and escalation.
Property and asset managers

Support for those responsible for operational estates, assets and compliance records.
Single-site and multi-site portfolios

Delivery scaled to individual buildings or portfolios spread across multiple locations.
Principal service providers

An electrical delivery partner for organisations seeking supply-chain capability.

Electrical Services to Support Your FM Contract

Planned maintenance and compliance
- Planned electrical visits and agreed task schedules
- Lighting and emergency-lighting checks
- Fire, smoke and heat-detection inspection, testing and maintenance
- Distribution-board, switchgear and consumer-unit inspections
- RCD testing where included within the agreed schedule
- Electrical accessory and equipment checks
- Planned replacement programmes
- EICRs and fixed-wire testing
- Portable appliance testing
- Remedial works and asset-record updates
Reactive electrical support
- Fault finding and loss-of-power investigation
- Tripping circuits and lighting or power failures
- Damaged accessories and emergency-lighting defects
- Distribution-board, switchgear and consumer-unit faults
- Fire, smoke and heat-detection faults
- Urgent make-safe attendance
- Temporary safety measures and permanent follow-on repairs
Installations and upgrades
- New sockets, circuits and power supplies
- LED and emergency-lighting alterations
- Fire, smoke and heat-detection installations and upgrades
- Distribution-board, switchgear and consumer-unit replacements
- Single-phase and three-phase supplies and distribution
- Equipment supplies and local isolation
- Electric heating, external lighting and external power
- EV charging infrastructure
- Fit-outs, refurbishments, testing and certification

Planned Maintenance Built Around the Estate

Planned electrical maintenance can be arranged around the agreed properties, assets, frequencies and service requirements for the contract.

We can work with

Agreed sites, assets and task instructions
Visit frequencies and access arrangements
Opening hours and working restrictions
Permits, inductions and site procedures
Client asset references and work-order numbers
Client portals and required certificate formats
Authorisation limits and escalation routes
Reporting and invoicing requirements

Responsive Support When Electrical Problems Occur

For reactive instructions, AC1 Electrical Services Ltd can work through the agreed FM process.

Step 1
Review the instruction

Review the reported fault, site and priority.
Step 2
Confirm access

Confirm the site contact and access arrangements.
Step 3
Triage

Triage available information before attendance.
Step 4
Attend and make safe

Attend, investigate and make the installation safe where required.
Step 5
Record

Record findings, work completed and outstanding issues.
Step 6
Seek authority

Seek authority before additional chargeable work.
Step 7
Quote follow-on work

Provide a quotation where permanent follow-on work is needed.
Step 8
Return evidence

Return attendance notes, photographs and certification as applicable.

Discuss reactive support

Digital Work Orders, CAFM Workflows and Client Visibility

AC1 Electrical Services Ltd can adapt its delivery and reporting processes to work alongside a facilities team’s existing CAFM, helpdesk, work-order or field-service management system.

AC1 engineers on site in hi-vis reviewing inspection notes

Job information submitted from site

Engineers can submit job information and evidence through the agreed mobile workflow. Information can then be reviewed and made available through the appropriate client process, providing a clear audit trail from instruction to close-out.

Where included within the agreed delivery arrangement, authorised users can also be provided with secure, permission-based access through AC1’s client portal.

AC1 office team member who acts as your dedicated point of contact

Digital workflows can support

Receipt of work orders and site information
Priority categories, target dates and agreed SLAs
Appointment, access and engineer-attendance status
Site, property, asset and purchase-order references
Job notes, fault findings and actions taken
Photographic evidence submitted from site
Quotations, variations and approval status
No-access and aborted-visit records
Certificates, test documentation and completion evidence
Follow-on works and outstanding defects
Work-order close-out using the required references

Coordinated Electrical Services Across Multiple Locations

For multi-site estates, delivery can be coordinated through:

A central helpdesk or nominated contract contact
Individual site contacts and access arrangements
Geographic scheduling across the South East of England
Consistent work-order, purchase-order and asset references
Agreed priority categories and authorisation procedures
Standard reporting and certification
Progress updates covering completed, outstanding and no-access work
Identification of recurring defects or follow-on requirements

Electrical Support Across Managed Estates

Offices and corporate workplaces

Offices, corporate workplaces and retail premises where appearance, access and continuity of operation matter.
Communal areas and residential blocks

Communal areas, residential blocks and landlord supplies within managed residential property.
Education, healthcare and public buildings

Education, healthcare, community premises, public buildings and laboratories with operational restrictions.
Industrial units and wider estates

Warehouses, industrial units, hospitality and leisure venues, plant rooms, external areas and occupied or vacant properties.

Electrical Work Planned Around Building Users

Site-contact and access coordination

Access is arranged with the agreed site contact before attendance.
Sign-in, induction and permit procedures

Site sign-in, inductions and permit-to-work procedures are followed as required.
Asbestos information

Asbestos information is reviewed where this is relevant to the work.
Planned isolations and shutdowns

Isolations and shutdowns are planned and agreed in advance of the work.
Consideration for building users

Work accounts for employees, visitors, residents and service users on site.
Safe segregation of the work area

Work areas are segregated to keep building users away from the works.
Phased or out-of-hours working

Phased, evening or weekend working can be arranged where agreed.
Coordination with other contractors

Activities are coordinated with other contractors working on site.
Reinstatement and clear handover

Areas are reinstated and handed back with a clear account of the work done.
Prompt communication

Delays, defects or changes in scope are reported promptly.

Clear Control of Costs and Additional Work

Work can be managed through agreed:

Schedules of rates or quoted works
Purchase orders and work-order references
Authorisation limits
Estimates or fixed quotations
Defect and remedial quotations
Labour and material breakdowns where required
Variation approval processes
Emergency make-safe instructions
Follow-on works and invoice matching

Except where immediate action is necessary to remove danger, additional chargeable work will not be undertaken without the appropriate authority.

Clear Records From Attendance to Close-Out

Attendance date and operative details

Each record shows when the visit took place and who attended.
Site, work-order and asset references

Records carry the site, work-order and asset references required by the client.
The reported issue

The original reported issue is recorded alongside the outcome.
Findings and work completed

Findings and the work actually completed are described clearly.
Before-and-after photographs

Photographs are captured before and after the work where appropriate.
Materials used

Materials used on the visit are recorded where required.
Test results and certificates

Test results and the relevant certificates are provided.
Outstanding defects and follow-on work

Outstanding defects and recommended follow-on work are identified.
No-access or aborted-visit records

No-access and aborted visits are recorded and reported.
Quotation references and job status

Quotation references and the current job status are recorded.
Client or site acknowledgement

Client or site acknowledgement is captured where this is required.

Electrical Compliance Within a Wider FM Service

Compliance support may include:

Electrical Installation Condition Reports (EICRs)
Fixed-wire testing programmes
Coded remedial works
Electrical Installation Certificates and Minor Electrical Installation Works Certificates
Emergency-lighting inspection and testing
Portable appliance testing
Test schedules and result records
Inspection and certification following alterations

Testing and certification can be coordinated with wider planned maintenance, reactive repairs and upgrade programmes so the facilities team has a clear view of completed work and outstanding actions.

Electrical Upgrades and Service Mobilisation

From Individual Repairs to Planned Electrical Upgrades

Alongside maintenance visits, AC1 can support:

Commercial distribution-board and switchgear replacements
Consumer-unit replacements where appropriate to the property
Replacement of obsolete electrical equipment
Single-phase and three-phase distribution, circuits and supplies
Equipment supplies, isolators and local isolation
LED lighting upgrades
Emergency-lighting improvements
Fire, smoke and heat-detection installations and upgrades
Electric-heating works
External and security-lighting supplies
EV charging infrastructure
Refits and layout alterations
Rewiring and remedial programmes
Testing, commissioning and handover

Preparing for a Consistent Service From Day One

Before delivery begins, mobilisation discussions can cover:

Scope, exclusions and service boundaries
Site and asset information
Contract and site contacts
Priority categories and agreed service levels
Opening hours, access and permit arrangements
Work-order and portal processes
Pricing, purchase orders and authorisation limits
Reporting and certification standards
KPI and management-information requirements
Invoicing arrangements
Emergency escalation
Known risks and outstanding works

KPI, SLA and Contract Performance Reporting

Where required, agreed dashboards and management information can cover:

Work orders received, open and completed
Appointments and engineer attendance
First-time completion
Quotations, approvals and follow-on works
No-access and aborted visits
Certificate and document status
Performance against agreed target dates
KPI and SLA performance
Recurring faults, asset history and defect trends
Customer or site feedback
Health and safety observations
Outstanding actions and exceptions

Authorised client users can be given visibility of the information relevant to their contract, sites and responsibilities. Dashboard fields, reporting frequency, access permissions and document availability should be agreed during mobilisation.

Information Available for Supplier Approval

Supporting information can be made available for procurement and supplier-assurance reviews, including:

Accreditations and scheme evidence
- Accreditation and scheme certificates
- NICEIC, SSIP and Constructionline evidence
- Competence, training and qualification evidence
- ECS and DBS evidence where applicable
Insurance
- Insurance certificates
- £10 million public liability insurance
- £10 million employers’ liability insurance
- £2 million professional indemnity insurance
Health, safety and quality
- Health and safety policy
- Risk assessments and method statements
- Quality policy and procedures
- Complaints and escalation procedures
Policies and governance
- Environmental and sustainability information
- Carbon reduction policy
- Modern slavery policy
- Equality, diversity and inclusion policy
- Business-continuity information

AC1 Electrical Services Ltd maintains £10 million public liability insurance, £10 million employers’ liability insurance and £2 million professional indemnity insurance as standard.

Request supplier information

An Electrical Partner That Understands FM Delivery

Broad electrical capability

Planned maintenance, reactive fault finding, testing, remedials, installations and upgrades can be coordinated through one electrical provider.
Occupied-building experience

Work can be planned around site users, access restrictions and operational requirements.
Digital records

Job notes, photographs, quotations, certificates and close-out information can be returned through agreed systems and formats.
Flexible service scope

Support can range from individual instructions to recurring planned work and multi-site programmes.
Clear communication

Facilities teams receive practical updates about attendance, findings, authorisation requirements and next actions.
Established and appropriately insured

Established in 2011, AC1 Electrical Services Ltd combines relevant electrical competence with the insurance and supplier-assurance information required by professional buyers.

Facilities Management Electrical Support Across the South East of England

AC1 Electrical Services Ltd supports facilities management providers, hard-services teams and in-house estates teams across approved regions and sub-regions in the South East of England.

Use the interactive map and location links to identify coverage for individual buildings, local estates and geographically distributed multi-site portfolios.

Hertfordshire
Essex
London
Cambridgeshire
Kent
Buckinghamshire
Surrey
Bedfordshire
Norfolk
Suffolk