Experienced Electrical Support for Social Housing and the Public Sector
Established in 2011, AC1 Electrical Services Ltd has extensive experience supporting housing associations, local authorities and public-sector organisations with electrical works across occupied homes, void properties, communal areas and public buildings. From planned refurbishment and Decent Homes programmes to electrical installations, compliance works and responsive maintenance, we provide a dependable service shaped around the operational requirements of each organisation, estate and property programme.
Housing and Public-Sector Experience
AC1 Electrical Services Ltd has delivered electrical works directly and through established supply-chain arrangements within social housing and local-authority programmes. This demonstrates our familiarity with occupied-property working, programme coordination, resident communication, certification and client reporting.
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Direct delivery
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Delivered as a supply-chain partner
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East Thames, now part of L&Q — delivered as a supply-chain partner
Frameworks and Procurement Routes
AC1 Electrical Services Ltd has secured places on public-sector frameworks and dynamic purchasing arrangements. The current and previous routes below demonstrate our familiarity with supplier onboarding, call-off procedures, works orders, schedules of rates, compliance submissions and contract reporting.
Current
North Hertfordshire District Council — Framework Agreement for Building Compliance Repairs and Maintenance (NH552289758), Lot 2: Electrical Maintenance Tasks
CDS Co-operatives / Plentific — Repairs & Maintenance and Planned Works Services Framework, Lot 1; managed through the Plentific platform
Qualis Property Solutions / Epping Forest District Council — Provision of Repairs and Maintenance Dynamic Purchasing Market, including electrical testing, remedials, rewires and compliance categories
Previous
ESPO — Electrical Testing Services 306_23, Lot 2: Fixed Installation Testing
Planned, Compliance and Responsive Electrical Services
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Planned refurbishment and Decent Homes electrical works
- Kitchen electrical installations and rewires
- Bathroom electrical alterations and upgrades
- Full and partial property rewires
- Consumer-unit replacements
- New circuits and distribution alterations
- Lighting and power alterations
- Extractor-fan and ventilation supplies
- Smoke and heat detection works
- Testing, commissioning and certification
- Electrical remedials identified during refurbishment
- Work across occupied and void properties
- Coordination with the wider programme team
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Electrical testing, compliance and remedial programmes
- Domestic, commercial and industrial EICRs
- Fixed-wire testing
- Visual electrical inspections
- Electrical remedial works
- Consumer-unit and distribution-board replacements
- Smoke and heat detection works
- Emergency-lighting inspection and remedials
- Communal-area and landlord-supply testing
- PAT and in-service equipment testing
- Testing, commissioning and certification
- Property-level compliance records
- Prioritisation of urgent defects and outstanding actions
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Responsive maintenance and void-property electrical works
- Reactive electrical repairs
- Fault finding and diagnosis
- Emergency call-outs
- Lighting and power faults
- Consumer-unit and distribution-board faults
- Urgent electrical safety works
- Void-property inspections and repairs
- Electrical works required before reletting
- Replacement accessories, lighting and equipment
- Planned follow-on maintenance
- Testing and certification following completed works
Electrical Works Across Communal and Public Buildings
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Communal lighting and power
Lighting and power installations, alterations and repairs across communal areas, stairwells, entrances, car parks and external areas.
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LED lighting upgrades
Replacement of existing lighting with LED alternatives to improve lighting levels, reliability and running costs.
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Emergency lighting
Installation, inspection, testing and remedial works for emergency lighting within communal areas and public buildings.
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Distribution-board works
Distribution-board and landlord-supply alterations, upgrades and replacements, including associated testing and certification.
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New circuits and three-phase installations
New circuits, submains, equipment supplies and three-phase installations for communal plant and operational premises.
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Fire, smoke and heat detection
Smoke, heat and fire detection installations, alterations and associated electrical works.
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Fault finding and planned maintenance
Diagnosis and repair of electrical faults alongside planned maintenance across communal and operational assets.
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Electrical testing and certification
Inspection, testing and certification for communal areas, offices, community buildings and other public-sector premises.
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Electrical alterations and installation works
Alterations, additions and installation works associated with changes of use, layout or occupation.
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Commercial fit-out and refurbishment support
Electrical support for offices, community buildings and other operational premises undergoing fit-out or refurbishment.
Our Commitment When Working in Residents’ Homes
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Direct resident contact and appointment scheduling
Our office team can contact residents directly to arrange appointments at suitable times.
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Appointment confirmations, reminders and rebooking
Confirmations, reminders and rebooking are managed to reduce missed appointments and no-access visits.
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Clear information about access and the work required
Residents are given clear information about the work, the expected duration and any access requirements.
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Recording no-access visits and cancellations
No-access visits and cancellations are recorded and reported through the agreed process.
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Vulnerabilities and reasonable adjustments
Vulnerabilities and reasonable adjustments notified by the client are taken into account when scheduling and carrying out work.
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Uniformed and identifiable operatives
Resident-facing operatives are uniformed and carry identification.
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Respect for residents, their homes and belongings
Operatives work respectfully within occupied homes, protecting finishes and belongings and leaving areas clean on completion.
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Keeping disruption to a reasonable minimum
Work is planned and carried out to keep disruption to the household within reasonable limits.
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Clear communication when further work is required
Where further work is identified, this is explained to the resident and reported to the client for authorisation.
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Escalation of service, access or safeguarding concerns
Service, access or safeguarding concerns are escalated promptly through the agreed route.
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Updates to the client’s housing or contract-management team
Progress, exceptions and outcomes are reported to the client’s housing or contract-management team.
Mobilising Housing and Public-Sector Programmes
A clear mobilisation process helps establish how the work will be controlled before delivery begins.
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Step 1
Scope & responsibilities
Confirm the works, locations, programme dates, responsibilities, procurement route and key contacts.
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Step 2
Property & asset information
Review the supplied property lists, asset information, existing records and known access requirements.
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Step 3
Delivery plan
Agree priorities, geographical workstreams, resource requirements, appointments and coordination with other trades.
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Step 4
Controls & authorisations
Confirm works orders, purchase orders, schedules of rates, authorisation limits and escalation routes.
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Step 5
Reporting & evidence
Agree certification, photographs, completion records, client-system requirements, KPIs and reporting frequency.
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Step 6
Delivery & review
Mobilise the workforce, monitor progress and exceptions, review performance and adapt the programme where required.
A Scalable Electrical Delivery Team
AC1 Electrical Services Ltd delivers work through employed electricians, apprentices, office and contract-management staff and approved subcontractors.
What this delivery model supports
Day-to-day repairs and individual instructions
Planned property and estate workstreams
High-volume compliance programmes
Larger electrical and refurbishment projects
Geographical coverage across the South East of England
Additional resources for mobilisation and peaks in demand
Office support and technical oversight
Office-based scheduling and resident communication
Technical supervision and certification review
Approved subcontractors are subject to appropriate onboarding and compliance controls before they are allocated work.
Clear, Audit-Ready Completion Records
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Works-order, property or asset reference
Each record is tied to the relevant works-order, property or asset reference.
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Appointment and access history
Appointment history and access attempts are recorded, including no-access and cancellation records.
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Inspection reports and electrical certificates
Inspection reports, EICRs and electrical certificates are provided in the agreed format.
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Test results and classification codes
Test results are recorded with the relevant classification codes and observations.
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Photographs where required
Photographic evidence is captured and submitted where this is required by the contract.
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Remedial quotations and approvals
Remedial quotations are issued for authorisation and tracked through to approval.
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Installation and minor works certificates
Electrical Installation Certificates and Minor Electrical Installation Works Certificates are issued as applicable.
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Completion notes and outstanding actions
Completion notes record the work carried out and any outstanding actions.
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Quality-assurance status
Quality-assurance checks and their status are recorded against the works.
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Property-level progress and exception records
Progress and exceptions are recorded at property level for programme reporting.
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Invoice and completion references
Invoice and completion references are linked to the works record for audit purposes.
Digital Programme Reporting and Client Access
AC1 Electrical Services Ltd can adapt its digital delivery and reporting processes to work alongside a client’s existing CAFM, work-order or contract-management systems.
Where included within the agreed delivery model, authorised users can also be provided with secure, permission-based access through AC1’s client portal to monitor programme progress, review agreed KPIs and SLAs, identify exceptions and access supporting documentation.
Reporting and client visibility can include
Instructions received, booked and completed
Property-level and programme-level work status
Resident appointments, cancellations and no-access outcomes
Planned works completed and outstanding
EICR and remedial programme progress
C1, C2 and FI actions
Remedial quotations awaiting authorisation
Performance by location, property group or workstream
Agreed KPIs and SLA performance
Exceptions, access issues and programme dependencies
Photographic evidence where required
EICRs, Electrical Installation Certificates, Minor Electrical Installation Works Certificates and other completion records
Outstanding actions and completion forecasts
Downloadable documentation and audit records
AC1 can also work with purchase orders, schedules of rates, client portals, shared trackers and agreed reporting templates. The system, dashboard fields, user permissions, document-review process and reporting requirements can be agreed during tender clarification or mobilisation.
Insured, Safe and Technically Assured Delivery
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Insurance maintained as standard
£10 million public liability insurance
£10 million employers’ liability insurance
£2 million professional indemnity insurance
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Qualified and vetted operatives
Appropriately qualified operatives
ECS requirements managed where applicable
DBS requirements managed where applicable
Uniformed and identifiable resident-facing operatives
Supervised development of apprentices
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Safe systems of work
Site-specific risk assessments and method statements
Safe-isolation procedures
Electrical test-equipment inspection and calibration controls
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Technical and quality assurance
Technical supervision and certification review
Quality inspections and completion checks
Incident, defect and non-conformance escalation
Compliance checks for approved subcontractors
Fairhive Homes — direct delivery
AC1 Electrical Services Ltd has worked directly with Fairhive Homes since 2019. During 2025/26, AC1 was instructed to complete work across approximately 678 properties. This provides a current example of AC1 Electrical Services Ltd managing resident-facing electrical compliance works directly for a housing provider.
Cambridge City Council housing programme — supply-chain delivery
Between approximately 2018 and 2021, AC1 Electrical Services Ltd worked within the supply chain on a Cambridge City Council housing programme covering approximately 800 properties. AC1 Electrical Services Ltd delivered the electrical work through the appointed contractor’s supply chain and did not hold the council contract directly.
East Thames housing programme — supply-chain delivery
AC1 Electrical Services Ltd worked within the supply chain on electrical works delivered for East Thames, which is now part of L&Q. This provides a further example of AC1 Electrical Services Ltd delivering electrical works for a housing provider through an appointed contractor’s supply chain.
Relevant Housing Delivery Experience
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Fairhive Homes — direct delivery
EICRs and electrical inspections
Electrical remedial works
Consumer-unit replacements
Smoke and heat detection works
Resident appointment scheduling and access management
Electrical certification and compliance reporting
Property-level progress and completion records
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Cambridge City Council housing programme — supply-chain delivery
Kitchen electrical works and rewires
Bathroom electrical alterations and upgrades
Consumer-unit and distribution works
Testing, certification and associated electrical improvements
Work in occupied social housing properties
Coordination within a wider planned-works programme
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East Thames housing programme — supply-chain delivery
Kitchen and bathroom electrical works
Consumer-unit and fuse-board upgrades
EICRs and electrical testing
Associated testing and certification
Coordination within a wider housing programme
Familiar With Public-Sector Procurement and Delivery Processes
Our framework and dynamic-market experience supports practical familiarity with the processes buyers and contract teams expect, including:
Supplier onboarding and compliance submissions
Call-off and work-order procedures
Purchase orders and schedules of rates
Client portals and shared trackers
Mobilisation information and programme controls
KPI, exception and progress reporting
Certification, evidence and audit trails
Contract reviews, escalation routes and continuous improvement
The organisation and procurement-route logos shown earlier on the page provide visible evidence of this experience without implying that every relationship is current or direct.
Housing and Public-Sector Electrical Services Across the South East of England
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Hertfordshire
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Essex
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London
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Cambridgeshire
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Kent
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Buckinghamshire
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Surrey
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Bedfordshire
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Norfolk
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Suffolk
Frequently asked questions
Discuss a Housing or Public-Sector Electrical Programme
Whether you are planning refurbishment works, an electrical compliance programme, responsive maintenance provision or an upcoming procurement, contact AC1 Electrical Services Ltd to discuss your properties, programme and delivery requirements.
Speak to our expert team today
Environmental Responsibility, Employment and Social Value
AC1 Electrical Services Ltd aims to create practical value through the way its contracts and programmes are delivered.
Our current approach includes
Direct employment of electricians and office-based staff
Electrical apprenticeship opportunities and supervised development
Local recruitment where practicable
Use of local merchants and suppliers where commercially and operationally appropriate
Development of an approved regional subcontractor network
Efficient geographical scheduling to reduce unnecessary travel where practicable
Responsible disposal and recycling of electrical waste
Recommendations for energy-efficient electrical products and lighting
Workforce competence, compliance and performance monitoring
Contract-specific environmental and social-value commitments can be agreed where they are relevant, measurable and proportionate to the opportunity.